MJ

María José

Work experience

Internal Communication & Collaboration:
Serving as a strategic bridge between clients, management, and specialists to coordinate in-person and digital events, managing critical information with transparency and structure.
User & Technical Support:
Guiding team members through technical issues on video conferencing platforms, while providing hands-on client assistance to ensure full satisfaction before closing inquiries.
External Communication & Positioning:
Developing structured systems to maintain clear messaging aligned with brand tone, values, and objectives, connecting with new prospects while retaining active clients.
Event & Corporate Travel Logistics:
End-to-end organization of a seminar, including venue sourcing, participant transportation, lodging, catering, and schedule management. Alongside daily corporate travel logistics, budgeting, and host coordination.
Client Experience & Retention:
Managing client relations and communications with empathy and patience, driving an increase in client satisfaction scores from 7/10 to 9/10 upon joining the team.
Database Management & CRM Systems:
Building and maintaining branded databases to meticulously manage accounts and client records using tools like Odoo and HubSpot.
Tailored Service & Satisfaction:
Designing customized client experiences and programs that ensure buyers don't just acquire a service, but maximize its value and feel fully satisfied with their decision.
Conflict Resolution:
Resolving client concerns and complex inquiries in a calm, efficient, and swift manner.
Audience Segmentation:
Developing tailored buyer personas to execute targeted marketing campaigns aligned with specific client needs.
Digital Content Strategy:
Producing multi-channel digital content tailored to brand guidelines and target personas to attract qualified leads.
Campaign Analytics & Performance:
Executing marketing campaigns and analyzing performance metrics, with a strong focus on email marketing and social media channels.
Cohesive Brand Development:
Building strategic brand identities aligned with business goals, incorporating typography, color psychology, and application channels.
Graphic & Multimedia Communication:
Creating image, text, video, and GIF assets according to brand guidelines, while ensuring rigorous quality control and factual accuracy prior to publication.
Visual Hierarchy & Asset Curation:
Applying a keen eye for detail to establish clear visual hierarchy for products and services across marketing assets.
Print & Digital Production Expertise:
Mastering technical parameters across digital and print media—including ink behavior, lighting/screens, paper substrates, and traditional fine-art supplies.
Set Design & Spatial Building:
Collaborating with diverse creative teams to ideate, design, and build stage sets, ensuring structural functionality and alignment with artistic concepts.
Scenic Painting & Immersive Environment Design:
Executing custom scenic painting across stage floors, walls, and specialized set pieces to enhance visual storytelling and build fully immersive environments for the audience.
Public Performance & Ensemble Work:
Applying theatrical and acting techniques to deliver engaging live performances, active listening, and fluid teamwork in dynamic group environments.
Stage Board Operations:
Operating lighting and sound control boards during live rehearsals and performances, ensuring precise cueing, technical accuracy, and seamless show execution under real-time pressure.